Refund policy
Inches by Morgan – Refund & Cancellation Policy
Hair Extension Training Courses
At Inches by Morgan, we understand that circumstances can change. Please read our cancellation and rescheduling policy carefully before booking your accredited hair extension training course.
1. Course Bookings & Payments
Full payment is required at checkout to secure your place on an individual hair extension training course.
Payments can be made using the payment methods available at checkout, including Klarna where eligible.
Our combined 3-method hair extension course is arranged separately through direct enquiry.
2. Customer Cancellations & Refunds
If you wish to cancel your training course, please contact Inches by Morgan as soon as possible.
Where you have a statutory right to cancel an online booking, including any applicable 14-day cooling-off period, we will honour that right.
Outside any applicable statutory cancellation period, refunds will be assessed fairly, taking into account costs reasonably incurred, the proximity of the course date and any losses that cannot reasonably be avoided.
We do not automatically retain the full course payment when a student cancels.
3. Rescheduling Your Course
We request at least 14 days’ notice if you wish to rearrange your training date.
Where sufficient notice is provided, we will offer an alternative available date, subject to availability.
Requests made with less than 14 days’ notice will be considered individually. We cannot guarantee that a new date will be available without additional reasonable costs.
4. Non-Attendance
If you do not attend your scheduled training course without notifying us, this may be treated as a cancellation.
Any refund or cancellation charge will be assessed in accordance with applicable consumer law and the reasonable losses arising from your non-attendance.
5. If Inches by Morgan Needs to Reschedule
In the unlikely event that we need to reschedule your training course, we will aim to provide at least 14 days’ notice.
In exceptional circumstances or emergencies, shorter notice may be necessary.
You will be offered an alternative suitable course date. If we cannot provide the agreed service and you do not wish to accept an alternative, you will be entitled to an appropriate refund in accordance with your statutory rights.
6. Klarna Payments
If you choose Klarna at checkout, your payment arrangement is subject to Klarna’s eligibility requirements and terms.
Choosing Klarna does not remove or restrict your statutory cancellation or refund rights.
Approved refunds will be processed through the original payment method, with any Klarna repayment adjustments handled by the payment provider.
7. Completed Training Courses
Once training has been delivered, refunds are not normally offered simply because a student changes their mind.
This does not affect your statutory rights where a service has not been provided with reasonable care and skill or where another legal remedy applies.
8. Contact Us
For cancellations, rescheduling requests or refund enquiries, please contact:
Inches by Morgan
Email: inchesbymorgan@gmail.com
Please include your full name, course booked and scheduled training date.
Your statutory consumer rights are not affected by this policy.